Service Excellence
Putting the customer center stage, that’s the secret of our success. It’s the customer’s needs and feelings that count most of all. And it’s personal contact with them that creates the trust and confidence which are crucial to all customer relations.
- Working procedures in hotels, resorts, onboard private yachts and private jets
- Food and Beverage
- Gastronomy
- Establishing of service standards
- Anticipating guests’ needs
- Presenting a polished professional image
- Customer oriented behavior & communication
- Win customers by exceeding their high expectations
Wine and Beverage Management
This course is about world class wines and beverages and includes education and tasting equally beneficial for professionals and enthusiasts.
- Understanding and appreciating wine
- Introduction and advanced wine courses
- Getting confident with wine
- Matching food & wine
- Importance and impact of correct glassware
- Correcting wine & beverage menus
- Specialized courses on beverages from around the world
- Specialized wine tasting
What are food and beverage management schools all about?Food
and beverage management degrees and courses first build your ground
level knowledge. This will include an overview of everything necessary
to have a thorough understanding of all areas. From then on you’ll delve
more in-depth into the various other specialties. These include dining
room service, bar tending, wine and sommelier skills, and the arts of
eating and dining. This learning will be complimented by communication
and interpersonal skills, the art of team leading, as well as the most
up to date technology used in all areas of the food and beverage
industry.
What will I learn in food, wine and beverage management classes?Of course, each teaching establishment will have its own ways of presenting you with your education. However, you can expect your course to cover the following:
Your course will, be necessity, combine both theoretical and practical learning. In many situations you can expect to undergo some on-site training – perhaps at a high end hotel, restaurant or entertainment center. Here you’ll be able to see how the theoretical skills you’ve learned are put into practice in real life situations. You’ll also undertake various projects during your study, each designed to help you build the vital skills needed to oversee every aspect of the food and beverage industry. Team building is an essential part of the curriculum, and this will be taught using a variety of methods. Your progress will be tracked throughout the course, using a combination of projects, assessments and end of module and/or term examinations.
After gaining my food and beverage management qualification, what options are open to me for employment?Once qualified, the whole world of food and beverage management opens up to you. You might like to explore employment options in the hotel industry, restaurants, tourism – including overseas locations – or large centers such as movie theater complexes, theme parks or entertainment resorts. The tourist and leisure industry is one area that’s riding out the global recession in fine style. One thing people will always need is a way to unwind, and the human race does that by taking advantage of the very places that a food and beverage manager will work in. This means that the opportunities for top notch food and beverage managers are numerous, not to mention offering a varied and in many cases, extremely lucrative career path.
What will I learn in food, wine and beverage management classes?Of course, each teaching establishment will have its own ways of presenting you with your education. However, you can expect your course to cover the following:
- The different aspects of the industry as a whole – including hotels, restaurants, entertainment centers, catering companies etc.
- Tourism trends and issues.
- Food – menu planning, labor costs, cultural influences, the art of eating and dining, dining room theory and operation.
- Beverages – labor costs, cultural influences, bartender crafts, sommelier skills, sensory development and theory.
- Guest services, group dynamics, human resources management, communication and interpersonal skills.
- Financial management and hospitality accounting.
- Sanitation, health and safety, first aid.
Your course will, be necessity, combine both theoretical and practical learning. In many situations you can expect to undergo some on-site training – perhaps at a high end hotel, restaurant or entertainment center. Here you’ll be able to see how the theoretical skills you’ve learned are put into practice in real life situations. You’ll also undertake various projects during your study, each designed to help you build the vital skills needed to oversee every aspect of the food and beverage industry. Team building is an essential part of the curriculum, and this will be taught using a variety of methods. Your progress will be tracked throughout the course, using a combination of projects, assessments and end of module and/or term examinations.
After gaining my food and beverage management qualification, what options are open to me for employment?Once qualified, the whole world of food and beverage management opens up to you. You might like to explore employment options in the hotel industry, restaurants, tourism – including overseas locations – or large centers such as movie theater complexes, theme parks or entertainment resorts. The tourist and leisure industry is one area that’s riding out the global recession in fine style. One thing people will always need is a way to unwind, and the human race does that by taking advantage of the very places that a food and beverage manager will work in. This means that the opportunities for top notch food and beverage managers are numerous, not to mention offering a varied and in many cases, extremely lucrative career path.
Start Off Your Career as a Beverage Manager
Beverage management as a profession is a relatively new, but highly rewarding one. As a beverage manager, you play a vital role in the success of many branches in the hospitality industry. As a trend, some of the best beverage managers around are those that have a fondness for mixing and arranging beverages and wines. Fondness for playing around with drinks is not all there is to making a successful beverage manager. Add education, mix it with some passion and pour in some creativity and what you get is a perfect beverage manager.
Studying to become a beverage manager
Culinary schools now offer food and beverage management courses, which is a combination of food service management and beverage management. Because of relative novelty of the profession, most of the courses are handled by professional in the industry. Students are presented with the know-how needed to succeed as beverage managers and provide a sound footing in the business of raising grapes and fermenting grapes into wine. Wine tasting and arrangement of wines to complement menus are also a must-learn for students of food and beverage management.
Job opportunities for beverage managers
The opportunities open to students on completion of the program are very exciting. Club houses, hotels, casinos, restaurants, cruise lines, luxury resorts and beverage producers are only a few of probable employers. On employment, a beverage manager may be mandated to monitor the increase profits through the beverage line, monitor wine and liquor levels in the cellar, and generally overlook the beverages line of the outfit.
Cruise lines, like casinos are synonymous with exotic drinks and require the services of a professional to oversee the drinks department. The beverages manager is expected to boost the profit figures through drinks. This he does by securing the best purchases at the best prices, monitoring stock, advising on pricing and overseeing the galley.
However, some learn the tricks of the trade from school and set out to set up very successful businesses.
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